# Al Serra CDJR - Detailed Adviser Profiles > Organization: Al Serra CDJR > Team Site: https://alserrachryslerdodgejeepram.adviserly.com > Dealership Homepage: http://www.alserrachryslerdodgejeepram.com Companion to [llms.txt](https://alserrachryslerdodgejeepram.adviserly.com/llms.txt). Full per-adviser record: bio, title, department, ratings, lifetime and recent sold/serviced counts, languages, specialties, contact info, up to 5 recent review texts, and an optional joined date when available. Fields that are empty, null, or zero for a given adviser are intentionally omitted from that adviser's block — a sparse profile reflects missing source data, not a rendering bug. ## Advisers ### Adam Harvey - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/adam-harvey](https://alserrachryslerdodgejeepram.adviserly.com/adam-harvey) - Department: Sales (Sales) - Title: Sales Advisor - Rating: 5.0 stars (64 ratings, 44 reviews) - Lifetime vehicles sold: 191 - Recent vehicles sold: 9 - Sales specialties: GRAND CHEROKEE, PACIFICA, RAM 1500, RAM 1500 BIG HO, WRANGLER - Call: 810-603-1421 I grew up in Metamora before attending Central Michigan University. I've been in the automotive business for the past four years.  I love helping people and making the sales process fun.  I love sports, golf, traveling, and hanging out with friends and family. Recent reviews: - 2026-01-29 | 5.0/5 | Kayla B. — Adam was amazing. I was downsizing in my new vehicle but had a list of wants I still needed. He showed me many options that had them and he answered all of my questions! We will definitely use him again in the future! - 2025-12-16 | 5.0/5 | Linda S. — Adam was very professional, and very thorough advising me through every step. He made it easy and was kind. I highly recommend anyone looking to buy a car to ask for Adam Harvey. - 2026-01-26 | 5.0/5 | Mathew V. — Great experience! Adam is very responsive and works hard to get you the vehicle you want at a price that works for all. ### Andreas Engstrom - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/andreas-engstrom](https://alserrachryslerdodgejeepram.adviserly.com/andreas-engstrom) - Department: Sales (Sales) - Title: Sales Advisor - Rating: 4.8 stars (242 ratings, 166 reviews) - Lifetime vehicles sold: 801 - Recent vehicles sold: 24 - Sales specialties: COMPASS, EQUINOX, GRAND CHEROKEE, RAM 1500, WRANGLER - Call: 810-603-3524 Originally from Kalamazoo, MI. I'm an avid Jeep enthusiast and duck collector. People will never forget how you made them feel, and my goal is to make all my customers feel like family. I enjoy competitive weight-lifting, hiking, and running. Recent reviews: - 2026-03-03 | 5.0/5 | Mary M. — Our experience with Andreas was nothing short of perfect! He was very patient, answered all of our questions and had the best go-getter spirit I've ever seen. I would definitely recommend him to anyone in the market for a vehicle and will head back there ourselves for our next one!! - 2026-02-14 | 5.0/5 | Elizabeth S. — My husband and I had a great buying experience with Andreas. He was so easy to work with. What I appreciated most was the price he quoted for a payment was the one I signed for. There were no surprises! I will definitely keep him in mind for future purchases! - 2026-03-19 | 5.0/5 | Melissa C. — He was such a joy to work with. Very friendly and answered any questions I had. He also showed me all of the available options I had. Needless to say, I drove away in my new Wrangler that very day. Cleaned and gassed up, and ready to go!!!! ### Austin Jozwiak - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/austin-jozwiak](https://alserrachryslerdodgejeepram.adviserly.com/austin-jozwiak) - Department: Sales (Sales) - Title: Sales Advisor - Rating: 5.0 stars (260 ratings, 170 reviews) - Lifetime vehicles sold: 752 - Recent vehicles sold: 21 - Sales specialties: CHEROKEE, COMPASS, GRAND CHEROKEE, PACIFICA, RAM 1500 - Call: 810-953-1784 I am a graduate of Grand Blanc High School and Mott Community College. I enjoy being part of the Al Serra team, where the best price philosophy makes buying a vehicle fun! I look forward to earning your business, regardless if you are purchasing a new or used vehicle. You can depend on me for a great buying experience, and to always put your needs first! Recent reviews: - 2026-04-10 | 5.0/5 | Dana W. — Austin is great and we have purchased many cars from him. We know we can trust Austin and that he will always help us make the best decision in our auto purchase. I would highly recommend Austin to anyone who is looking to purchase a new vehicle. - 2026-03-19 | 5.0/5 | Barbara V. — Austin went above and beyond to make sure I got the best deal possible. He was incredibly efficient—everything was handled quickly, from the paperwork to tying up any loose ends. The whole process felt smooth and stress-free. - 2026-04-09 | 5.0/5 | Georg G. — Austin finalizes the paperwork without hesitation. He has a great knowledge about the car I have chosen. Austin supported me with best financial advices and offers. He is definetely a great asset for Al Serra. ### Hudy Handy - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/hudyhandy](https://alserrachryslerdodgejeepram.adviserly.com/hudyhandy) - Department: Sales (Sales) - Title: Sales Advisor - Joined: 2006-11-01 - Rating: 4.9 stars (337 ratings, 240 reviews) - Lifetime vehicles sold: 1195 - Recent vehicles sold: 10 - Sales specialties: CHEROKEE, COMPASS, EQUINOX, GRAND CHEROKEE, RAM 1500 - Call: 810-603-1416 I love spending time with my family, attending church, watching sports, & traveling. I offer my clients 9 years of valuable experience, & superior knowledge. My pledge to you, the best price each and every time. No haggle, no hassle. Recent reviews: - 2026-04-13 | 5.0/5 | Kesi D. — My overall experience working with Hudy was wonderful. Hudy was very kind, patient, polite, and went the extra mile to ensure that our vehicle purchase experience was amazing. I highly recommend Hudy ask your sales advisor for your next vehicle purchase experience. - 2026-03-26 | 5.0/5 | Wendy S. — Hudy is great! He is very helpful with the car buying process and answered every question and explained it clearly. He even helped me setup my vehicle settings and went over the car with me. - 2026-03-13 | 5.0/5 | Michael B. — There’s not much that I can really say other than the fact that Hudy was very professional and patient with me. My overall experience with this young man was excellent. Thanks, Hudy.😎 ### John Berry - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/john-berry](https://alserrachryslerdodgejeepram.adviserly.com/john-berry) - Department: Sales (Sales) - Title: Sales Advisor - Rating: 4.9 stars (88 ratings, 62 reviews) - Lifetime vehicles sold: 271 - Recent vehicles sold: 11 - Sales specialties: COMPASS, GRAND CHEROKEE, PACIFICA, RAM 1500, SILVERADO 1500 - Call: 810-603-1806 I have been in the retail automotive business for over 25 years, the last 15 representing the Chrysler brand. I love helping people and exceeding their expectations. I married my high school sweetheart, and we have four great kids (two girls and two boys). Outside work, I enjoy hanging out with friends and family, playing sports, and traveling. Recent reviews: - 2026-01-09 | 5.0/5 | Rochelle K. — John was very professional and took his time showing me all the features of my new Jeep. He explained the contract and answered all my questions. He was training a newbie and he was polite and nice to me too. I am a first time owner of a Jeep and I love it! Thanks John, well done! - 2026-01-05 | 5.0/5 | Wendy K. — Working with John on our recent purchase and of new truck was easy and straightforward. We are highly satisfied with John and would definitely would work with him again and would not hesitate to recommend him to anyone looking to purchase or lease a new vehicle. - 2025-12-28 | 5.0/5 | Angela D. — One word "Excellent" John made me feel like I was his only customer for that day He was easy to talk to, very professional and friendly. He answered all my questions and returned all calls promptly The whole experience was "Awesome" Thank you John ### Michael White - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/michael-white](https://alserrachryslerdodgejeepram.adviserly.com/michael-white) - Department: Sales (Sales) - Title: Sales Advisor - Call: 810-603-1473 I have fifteen years of sales experience, two of which are in the automotive industry. I take care of my customers and exceed their expectations. I would love the opportunity to serve you at the highest level and show you why our customers love us! Outside of work, I enjoy spending time with family and friends. ### Randy Collick - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/randy-collick](https://alserrachryslerdodgejeepram.adviserly.com/randy-collick) - Department: Sales (Sales) - Title: Sales Advisor - Rating: 4.9 stars (258 ratings, 168 reviews) - Lifetime vehicles sold: 1149 - Recent vehicles sold: 19 - Sales specialties: CHEROKEE, COMPASS, GRAND CHEROKEE, RAM 1500, WRANGLER - Call: 810-603-1841 Hi! I’m Randy Collick, and I would like to thank you for choosing Al Serra Auto Plaza for your vehicle needs! I look forward to working with you soon and helping you find the perfect car, truck, or SUV. Since joining the auto industry in 2000, my goals have always been to remain honest and transparent and to work in the best interests of my customers. You can depend on me to be upfront, fair, and a true professional! In my spare time, you will find me with my wife and kids, hanging out on our boat. Recent reviews: - 2026-04-03 | 5.0/5 | Dena M. — My overall experience was wonderful from my initial message sent on the web to picking up my new vehicle. Randy made it very quick and easy and I really appreciate it. Thank you! - 2026-04-07 | 5.0/5 | Gary B. — Very good! Answered all of my questions without any b.s. Explained everything in detail! - 2026-01-10 | 5.0/5 | Josimar F. — Great, got a car with him before, this one and probably will in the next time. ### Stephanie Pearson - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/stephanie-pearson](https://alserrachryslerdodgejeepram.adviserly.com/stephanie-pearson) - Department: Sales (Sales) - Title: Sales Advisor - Rating: 4.9 stars (101 ratings, 80 reviews) - Lifetime vehicles sold: 223 - Recent vehicles sold: 25 - Sales specialties: COMPASS, GRAND CHEROKEE, PACIFICA, RAM 1500, WRANGLER - Call: 810-603-1409 I've been helping families find their perfect vehicle since 2015! In 2024, I became a part of the team here at Al Serra, where I'm excited to continue to build lasting relationships created on honesty, respect, and a genuine desire to help. I'm thrilled to have the opportunity to offer so many different brands, whether new or used, all in one place! Outside of work, I am usually with my son at the ball field or looking for the next outdoor adventure. I love everything from skydiving and ziplining to hanging at the beach reading a book. I can't wait to meet you and show you an enjoyable, relaxed, and helpful car shopping experience! Recent reviews: - 2026-04-05 | 5.0/5 | Kammi M. — My experience with Stephanie was amazing! She listened to what I was looking for, she did her research, and found me the best suited vehicle for my needs! It was a definite upgrade from what I was in prior, and the most important part is that she kept my payment where it needed to be. She wasn’t pushy, she was actually very efficient, friendly, and wonderful to work with. We spoke on the phone on a Friday and by Monday she had exactly what I needed. The best part is that she had my new ride delivered right to my house! If you are in need of a vehicle, you will not be disappointed if you call Stephanie. She has all of my business from here on out. We all know that most business comes from word of mouth, I have and will continue to spread the word about Stephanie! - 2026-04-11 | 5.0/5 | Erik A. — Stephanie was amazing! I got her contact through a relative. I gave her a call and told her what I was looking for in a lease. Within 3 days she reached out with a great lease deal on a car I didn’t think I could afford. I got a jeep grand Cherokee. Love it!!! When it came time to visit the dealer and complete the deal I carved out a large portion of my day to get it done. Well?!? I didn’t have to like I usually do! It was the fastest and easiest lease experience I have ever had! The dealership was beautiful! Everyone was friendly and the deal was a no nonsense transaction. It was a superior experience!!! Like it should be! Thank you Stephanie! - 2026-04-12 | 5.0/5 | Katia A. — Our experience with Stephanie Pearson was wonderful! She was professional, helpful, patient and knowledgeable. Most of all, very friendly, with a sense of humor that we appreciate it. Will recommend her and Al Sera dealership. ### Trey Edwards - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/trey-edwards](https://alserrachryslerdodgejeepram.adviserly.com/trey-edwards) - Department: Sales (Sales) - Title: Sales Advisor - Rating: 5.0 stars (267 ratings, 189 reviews) - Lifetime vehicles sold: 694 - Recent vehicles sold: 9 - Sales specialties: CHEROKEE, COMPASS, GRAND CHEROKEE, RAM 1500, WRANGLER - Call: 810-603-1826 I grew up in Grand Blanc and graduated high school in 2016 from Grand Blanc High School as a dual-sport athlete. I attended and graduated from Albion College in 2020 with a degree in communication, completing four years of college football as well. I love sports and enjoy playing basketball and golf. I love working with people, and I strive to give you the best experience here at Al Serra. Recent reviews: - 2026-01-15 | 5.0/5 | Isaac R. — Trey Edwards made our experience purchasing a 2025 Jeep Grand Cherokee L smooth and stress-free. He was professional, knowledgeable, and worked hard to get us a great deal. Trey was honest, easy to communicate with, and never made us feel pressured at any point in the process. It also meant a lot to our family to work with someone who knew my late brother. Trey treated us with genuine care and respect, and that personal touch made the experience even better. I would absolutely recommend Trey Edwards to anyone looking for a trustworthy and attentive salesperson. - 2026-04-19 | 5.0/5 | Sheila T. — I enjoyed the service that Mr Edward help me out with because able to purchase the second vehicle from him he's very respectful he takes concern what you need and he listens very well how to help you and I sent a friend and helped her out as well so I'm very pleased with his service and my son is looking at purchase the vehicle too also so I thank him for his service and all who had participated and help me get another vehicle - 2026-03-08 | 5.0/5 | Kate B. — Trey was great to work with. He was helpful, efficient, and made the process quick and straightforward. He answered all our questions and kept everything moving smoothly without any pressure. I really appreciated how easy he made the experience and would definitely recommend working with him. ### Chris Trzasko - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/chris-trzasko](https://alserrachryslerdodgejeepram.adviserly.com/chris-trzasko) - Department: Service (Service) - Title: CDJR Service Advisor - Rating: 4.9 stars (626 ratings, 390 reviews) - Lifetime vehicles serviced: 6131 - Recent vehicles serviced: 243 - Call: 810-603-1825 I am a lifelong Metro-Detroiter (except for college in South Carolina) who has been married to his college sweetheart for almost 20 years. As a former/retired teacher, customer service is of the utmost importance to me (and something I pride myself on). I collect sneakers, enjoy golf, and spend time with my children in my spare time. My son is active in travel sports, and my daughter is active in dance and gymnastics. Recent reviews: - 2026-04-25 | 5.0/5 | Susan S. — Chris was excellent to work with. He was professional, responsive, and went above and beyond to help resolve a situation and make sure everything was taken care of. He made the whole process smooth and stress-free. Because of that, I’ll be getting all of my service done at Al Serra going forward. I really appreciated his help! - 2026-04-23 | 5.0/5 | Michael E. — Chris was great to work with. He kept me up to date and informed with the progress of my vehicle. And when I had additional issues thought to be related to the recent repairs, he made it convenient for me to get my vehicle back in to address the concerns. - 2026-04-13 | 5.0/5 | Judith H. — He was very kind and knowledgeable about the recall of my vehicle. His estimate of how long the repair would be was pretty accurate. ### Fred Wallace - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/fredwallace](https://alserrachryslerdodgejeepram.adviserly.com/fredwallace) - Department: Service (Service) - Title: CDJR Service Advisor - Joined: 2011-08-15 - Rating: 4.7 stars (2811 ratings, 1441 reviews) - Lifetime vehicles serviced: 32981 - Recent vehicles serviced: 157 - Service specialties: EQUINOX, MALIBU, SILVERADO 1500 - Call: 810-953-1787 Carmon-Ainsworth grad from Fenton. For well over 20 years I’ve been treating each customer like family; making sure they receive the best solutions. When I’m not fixing issues, I’m enjoying hunting, archery, fishing, or spending time with my 2 kids! Recent reviews: - 2026-03-30 | 5.0/5 | Kenneth M. — My wife and I have been buying or leasing vehicles from Al Serra for years. Fred will describe repairs that need to be done in a way that’s easy for you to understand. He makes sure that they’ve got a loaner ahead of time before they do the repairs. Fred has always been great to deal. - 2026-03-31 | 5.0/5 | Vincent D. — Fred was very pleasant and helpful with resolving my issue with an oil drain plug. The issue was resolved quickly! We had a great conversation while waiting for the tech to complete the loosening of the plug. I appreciated the professionalism and courtesy extended. - 2026-03-31 | 5.0/5 | Pat W. — Fred is outstanding, never any concern with what's going on with my truck. Fred always communicates and lets me know if there are any changes that are needed in the completion of the work they are preforming. You have a top-notch guy here! ### Howard Taylor - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/howard-taylor](https://alserrachryslerdodgejeepram.adviserly.com/howard-taylor) - Department: Service (Service) - Title: CDJR Service Advisor - Rating: 4.8 stars (2583 ratings, 1282 reviews) - Lifetime vehicles serviced: 26501 - Recent vehicles serviced: 122 - Service specialties: CHEROKEE, GRAND CHEROKEE, TOWN & COUNTRY - Call: 810-695-9702 I have spent the past 7 years working in the automotive industry, providing each customer with reliable service. I’m hardworking, honest, and very efficient. Taking care of my customers is my top priority. Following through is my motto, and I always keep a line of communication open with my customers and co-workers. Like to help out whenever, and wherever, I can. I love relaxing at my cottage with my fiancée, Andrea, and watching sports with my two sons, Nathan and Howie. Big fan of the New England Patriots and Detroit Tigers. I’m also an avid video gamer. Recent reviews: - 2026-04-19 | 5.0/5 | Jody R. — Very friendly and kept me updated with the service on my Jeep. Answered my questions and got me right back in when I had a problem after service. - 2026-04-18 | 5.0/5 | Roderick S. — Great to work with. Went out of his way to assist with getting new tires on our limited time line and price. - 2026-03-10 | 5.0/5 | Joseph M. — Everything was good! The service was great and I was in and out quickly. ### Paige Fleming - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/paige-fleming](https://alserrachryslerdodgejeepram.adviserly.com/paige-fleming) - Department: Service (Service) - Title: CDJR Service Advisor - Rating: 4.7 stars (416 ratings, 234 reviews) - Lifetime vehicles serviced: 4503 - Recent vehicles serviced: 123 - Call: 810-603-1850 I started at Al Serra in 2016 in our business development center and worked my way to being a Service Advisor. I enjoy working with customers and hope to help you soon. I grew up right here in Grand Blanc. I enjoy spending time with family and friends and traveling in my free time. Recent reviews: - 2026-03-10 | 5.0/5 | Stephen B. — We had a very good experience getting our Jeep repaired. Once the vehicle was diagnosed we received a loaner vehicle which was a big help! Paige did a great job of keeping us informed with all the updates along the way. - 2026-04-21 | 5.0/5 | Alicia J. — My overall experience with Paige was outstanding! She went over and above the average intake person. I felt safe leaving my vehicle with Paige to ensure that the service was completed properly! - 2026-03-21 | 5.0/5 | Ralph F. — Paige was awesome in taking care of my Truck. However, the guy who checked the cabin air filter in the truck forgot to put the glovebox back together. Paige took care of it. ### Rob Taylor - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/rob-taylor](https://alserrachryslerdodgejeepram.adviserly.com/rob-taylor) - Department: Service (Service) - Title: CDJR Service Advisor - Rating: 5.0 stars (245 ratings, 178 reviews) - Lifetime vehicles serviced: 2664 - Recent vehicles serviced: 224 - Call: 810-953-1780 I was born in Flint and have lived in the Flushing area for 10 years. I attended Davison High School and the University of Michigan-Flint. I joined Al Serra in 2010 and worked in our import service departments for 5 years, then returned in 2025 to the CDJR service department. I have been in the automotive service industry for almost 20 years, handling parts, warranty administration, and service. During that time, I have learned about many makes and brands and continue to expand my knowledge base to serve our guests and their needs best. I have been happily married to my amazing wife since 2023 and have a wonderful son. I love animals and have one dog and three cats. My family and my faith are the foundation of my life, and I bring these family-oriented values to my professional life. I strive for excellence, honesty, and integrity. I enjoy music, hiking, kayaking, and weightlifting. I look forward to serving you! Recent reviews: - 2026-04-07 | 5.0/5 | Timothy H. — amazing services that were provided to me by service advisor Rob Taylor. I brought my Pacifica in for an oil change and to have a few issues looked at before I took my family out of town on a long trip. Rob was very up front and strait forward with all the information. Initially he told me that my vehicle might not get serviced until Friday. I told him that I needed to leave Friday morning and he told me he would see what he could do. Well Rob came through and got EVERYTHING taken care of quickly and efficiently! I was very impressed with his professionalism and competence at handling the situation. He provided many updates and always kept me in the loop, letting me know what was happening and what could possibly happen. No surprises, strait forward and to the point. Rob got everything handled and saved my family’s vacation. I really appreciate all the staff over there at the Chrysler service center, however Rob stands out as one of the best! - 2026-04-18 | 5.0/5 | Lori D. — As always I was greeted by Rob seconds after entering the service center. I got a new set of tires as Mopar was running a buy 3 get one free special. Better price than Costco or Bell Tire. As estimated I received my vehicle back in two hours. New set of tires and an alignment all at a great price. Thanks again Rob I will be back! - 2026-04-20 | 5.0/5 | Donna S. — My experience with Rob Taylor was excellent! I was there for a recall notice on my Jeep Compass. I was taken on time and was surprised to only wait one hour for my car to be ready for me. I also received a much-appreciated car wash! ### Russell Williams - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/russell-williams](https://alserrachryslerdodgejeepram.adviserly.com/russell-williams) - Department: Service (Service) - Title: CDJR Service Advisor - Rating: 4.8 stars (713 ratings, 398 reviews) - Lifetime vehicles serviced: 9028 - Recent vehicles serviced: 126 - Call: 810-603-1865 I joined Al Serra in 2021 and am happy to help anybody with their service needs. I'm an upfront and honest person regarding your vehicle's services. I grew up in Clio, MI, and attended Mott Community College and Michigan State University. I'm a big Spartan and Detroit sports fan. On my down time when the weather is nice, I love to golf. Recent reviews: - 2026-03-23 | 5.0/5 | Barbara V. — Russell handled my vehicle issue quickly and with the utmost professionalism - I couldn't be more impressed. - 2026-04-16 | 5.0/5 | Timothy L. — Russell always does a good job when dealing with me. Well done. - 2026-04-10 | 5.0/5 | Lativa S. — He was so pleasant & completed what I asked. Very nice guy ### Abby Sordyl - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/abby-sordyl](https://alserrachryslerdodgejeepram.adviserly.com/abby-sordyl) - Department: Plus (Body Shop) - Title: Assistant Body Shop Manager - Lifetime vehicles serviced: 1706 - Recent vehicles serviced: 2 - Service specialties: RAM 1500, TOWN & COUNTRY, VIBE - Call: 810-853-6251 I joined Al Serra in 2016, but my career in the automotive industry began four years prior. Customers continue returning to me for service because of my easygoing attitude and excellent listening skills. I take the time to listen to every customer's concern and provide the best answer and outstanding service. I love getting to know people and seeing how I can help solve the issues they may be having. I grew up in Winston-Salem, NC. I love to spend time with my family and friends, especially my wonderful husband. Running and being outdoors are some of my favorite hobbies. I'm also a true Duke fan. ### Amanda Banyas - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/amanda-banyas](https://alserrachryslerdodgejeepram.adviserly.com/amanda-banyas) - Department: Plus (Body Shop) - Title: Body Shop Manager - Call: 810-603-1834 I joined the Al Serra family in 2017, but my grandfather worked at Al Serra as a salesman for many years. Al Serra is truly like family. I have 22 years of customer service experience and aim to deliver high-quality service to every guest. I am a big fan of the University of Michigan. Outside of work, my life revolves around my daughter. She is an athlete who plays three sports, two of which are travel. That is where much of my time is spent away from work, but I would not change it for the world. This personal commitment helps me understand the importance of time and dedication, which I bring to my role at the dealership. ### Chris Barnes - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/chris-barnes](https://alserrachryslerdodgejeepram.adviserly.com/chris-barnes) - Department: Plus (Parts & Accessories) - Title: CDJR Parts Advisor - Call: 810-953-1794 I have 29 years of experience working in the automotive industry. I am married and have two daughters. My hobbies include camping, sport shooting, R/C cars, and riding mountain bikes through trails in the woods. I am eager to assist you in resolving any parts issues you may have with your vehicle. ### David Jackson - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/david-jackson](https://alserrachryslerdodgejeepram.adviserly.com/david-jackson) - Department: Plus (Body Shop) - Title: Body Shop Advisor - Lifetime vehicles serviced: 1863 - Recent vehicles serviced: 4 - Call: 810-853-6210 As a Body Shop Advisor with three years of experience, I am dedicated to providing exceptional customer service and ensuring the satisfaction of every individual who walks through our doors. My unwavering commitment to open and honest communication has earned me a strong reputation at our dealership, where I am known for my willingness to go the extra mile for both colleagues and clients. Growing up in Clio, Michigan, and graduating from Kearsley High School in 2015, I developed a strong work ethic and a passion for helping others. I believe that a positive attitude and attentiveness to customers' needs are essential for building lasting relationships. By setting realistic expectations and being fully transparent, I strive to create a seamless and stress-free experience for each individual. Outside of work, I am an avid outdoorsman with a love for bass and pan fishing. Recently, I have taken up golf as a second hobby, adding to my enjoyment of exploring the great outdoors. My passion for my career stems from the constant learning opportunities it presents. In the dynamic field of body shop operations, I am continually exposed to new challenges that keep my enthusiasm and motivation high. With my dedication to growth and my commitment to excellence, I am confident that I can make significant contributions to our team and the industry as a whole in the years to come. ### David Lynch - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/david-lynch](https://alserrachryslerdodgejeepram.adviserly.com/david-lynch) - Department: Plus (Parts & Accessories) - Title: CDJR Parts Advisor - Joined: 2011-10-03 I am from Davison. I have been in Auto for four years. I started out as a porter and worked my way up. I love hockey; I am a Red Wings fan. In my spare time, I love watching TV and movies. I work hard, try to be as helpful as I can, and get things done! I always work to exceed customer's expectations. ### David Sears - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/david-sears](https://alserrachryslerdodgejeepram.adviserly.com/david-sears) - Department: Plus (Management) - Title: CDJR Service Manager - Lifetime vehicles serviced: 15329 - Recent vehicles serviced: 2 - Service specialties: GRAND CHEROKEE, PACIFICA, RAM 1500 - Call: 810-603-1408 Doing things right the first time around is what I strive for, regardless of what it takes. I’m new to the Al Serra dealership, but I have worked in the auto industry for 3 years. It feels great to work for an organization that has a reputation for being fair and dedicated its customers. I try to make the service experience as enjoyable as possible for my customers, and I never waste their time. Outside of work, I love to spend time with my lovely lady, Chelsea. Our family includes our fur babies – 2 dogs and 3 cats. Hunting and hiking are my favorite hobbies; I also do a lot of fishing, both personally and in tournaments. ### Drew Massey - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/drew-massey](https://alserrachryslerdodgejeepram.adviserly.com/drew-massey) - Department: Plus (Body Shop) - Title: Body Shop Advisor - Lifetime vehicles serviced: 403 - Recent vehicles serviced: 79 - Call: 810-603-3512 I was born in Saginaw and attended Arthur Hill High School. I then attended Lincoln College of Technology in Indianapolis and acquired my Associate's in Collision Repair and Management. I worked as a Collision Repair Technician and Refinisher in Grand Rapids, MI, from 2012 to 2016. At that point, I enlisted in the United States Marine Corps for a five-year term as a Meteorological and Oceanographic Analyst Forecaster. Upon returning to the civilian sector, I worked for the Graff Davison location, which is when my family and I fell in love with the Davison area. I then joined the Serra Automotive team in Lake Orion shortly thereafter. In April of 2025, I transferred here to Al Serra. I spend the majority of my free time with my fantastic family. I also have various hobbies, including hunting, fishing, woodworking, beekeeping, and more. ### Jason Shook - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/jason-shook1](https://alserrachryslerdodgejeepram.adviserly.com/jason-shook1) - Department: Plus (Management) - Title: CDJR Sales Manager - Call: 810-603-1432 Born and raised in Durand, I have over two decades of experience in the auto and power sports industry. I'm married with two kids who love to fish and boat with me. I aim to make your car-buying journey smooth and enjoyable. ### Jennifer Voight - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/jennifer-voight](https://alserrachryslerdodgejeepram.adviserly.com/jennifer-voight) - Department: Plus (Body Shop) - Title: Body Shop Advisor - Lifetime vehicles serviced: 1782 - Recent vehicles serviced: 10 - Call: 810-853-6252 Hi! My name is Jenn. I joined Al Serra in 2023 but have been in the automotive industry since I was 15. My favorite part of my job is the customers. I always take the time to listen to every customer's concerns and help to find the best resolution. I love getting to know new people and learning how to help. Outside of work, I live in Davison with 3 Daughters who keep me busy and on my toes. I enjoy spending as much time with my family as possible. Huge UofM fan!! Go Wolverines ### Jim Rosser - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/jim-rosser](https://alserrachryslerdodgejeepram.adviserly.com/jim-rosser) - Department: Plus (Parts & Accessories) - Title: CDJR Parts Advisor - Call: 810-953-1767 I joined Al Serra in 2020, but my career in the auto industry began 22 years before that. I take the time to listen to my customers, providing them outstanding service. I grew up and still reside in Durand, Mi. I like to go fishing, camping, and snowmobiling. I also enjoy yard work. ### John Kenyon - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/john-kenyon](https://alserrachryslerdodgejeepram.adviserly.com/john-kenyon) - Department: Plus (Body Shop) - Title: Body Shop Advisor - Lifetime vehicles serviced: 1603 - Recent vehicles serviced: 103 - Call: 810-603-1478 I am new to the Al Serra Auto Plaza family and the automotive industry. However, I have eight years of customer service experience and a passion for the automotive field that goes far back. At age five, I first heard my Grandpa fire up his 1988 Monte Carlo that he drag-raced, and I was hooked right from that moment. In my personal life, I enjoy spending time with friends and family, going to concerts, and watching U of M football on Saturdays and the Detroit Lions on Sundays. I also enjoy NASCAR races. My girlfriend Natalie and I often plan trips to Traverse City. We enjoy the scenery and have recently found a new love of Jet skiing on the Grand Traverse Bay. I am passionate about delivering excellent customer service, so in combination with my passion for the automotive field, I look forward to providing top-tier customer care. ### John Stuart - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/john-stuart](https://alserrachryslerdodgejeepram.adviserly.com/john-stuart) - Department: Plus (Parts & Accessories) - Title: CDJR Parts Advisor - Joined: 2012-09-30 - Call: 810-953-1792 Started my career in 1972, Life-long Chrysler parts specialist and automotive hobbyist -restoring my ‘49 Dodge Coronet. If you need a part, I’m your guy, swing by anytime and just say hi. ### Matt Guyski - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/matt-guyski](https://alserrachryslerdodgejeepram.adviserly.com/matt-guyski) - Department: Plus (Parts & Accessories) - Title: CDJR Parts Manager - Call: 810-953-1791 After working for eight years in Parts at Ford, I decided to join Al Serra. I enjoy new challenges and problem-solving. I enjoy hunting, fishing, motorcycles, classic cars, and working on my house. I'm engaged to the woman of my dreams, and we have a dog named Maverick. ### Matt Plew - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/matt-plew](https://alserrachryslerdodgejeepram.adviserly.com/matt-plew) - Department: Plus (Body Shop) - Title: Body Shop Advisor - Lifetime vehicles serviced: 1356 - Recent vehicles serviced: 20 - Call: 810-853-6209 A native of Fenton, Mi, I'm married to my wife, Kristin, and we have three children, James, Elizabeth, and Sarah. I have seventeen years of experience in auto repair, four in dealership service departments and thirteen in collision centers. In addition to my professional accomplishments, I was an active member of the Auto Body Advisory Board at Baker College and a current member of the Fenton Little League Board of Directors. I enjoy coaching my children's sports teams and socializing with neighbors and friends when not busy with work or board duties. ### Matt Smith - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/matt-smith](https://alserrachryslerdodgejeepram.adviserly.com/matt-smith) - Department: Plus - Title: CDJR Sales Manager - Lifetime vehicles sold: 1100 - Sales specialties: ASCENT, CROSSTREK, FORESTER, IMPREZA, OUTBACK - Call: 810-695-9704 I started at Al Serra as a photographer before transferring to a sales apprentice role. I quickly learned about the business and took ownership of the sales process, thanks to my hard work and determination. I am now a Sales Manager, providing our customers with a transparent and straightforward experience, ensuring they get the best vehicle for their money. In my free time, I enjoy building computers, photo-editing, working on cars, and off-roading. I am very passionate about my work at the Al Serra dealership, as this organization treats me well. I have the best employer. ### Michelle VanKuren - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/michelle-vankuren](https://alserrachryslerdodgejeepram.adviserly.com/michelle-vankuren) - Department: Plus (Body Shop) - Title: Body Shop Advisor - Lifetime vehicles serviced: 586 - Recent vehicles serviced: 57 - Call: 810-603-1860 I have been in Retail Management for 25 years, and Customer Service has always been the backbone of my career. I love spending time with friends and family, playing cards, or hanging around a bonfire. I also enjoy playing disc golf in the summer and hunting in the woods in November. I am a big U of M fan (Go Blue) and, of course, the Detroit Lions!! ### Mike Brewer - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/mike-brewer](https://alserrachryslerdodgejeepram.adviserly.com/mike-brewer) - Department: Plus (Body Shop) - Title: Body Shop Advisor - Joined: 2013-12-16 - Call: 810-853-6202 I am Mike Brewer. I was born and raised in the Flint area, and have lived in Genesee county my whole life. I have a son who is 18 years old; he just graduated from high school and will be attending college in the fall. I have been in the collision business for over 30 years, and earned state and ICar certifications. I make it a priority to be here for my customers, providing you with world class service every step of the way. ### Nick Golson - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/nick-golson](https://alserrachryslerdodgejeepram.adviserly.com/nick-golson) - Department: Plus (Management) - Title: CDJR Sales Manager - Lifetime vehicles sold: 1 - Recent vehicles sold: 1 - Sales specialties: GRAND CHEROKEE - Call: 810-603-1422 I grew up in Lapeer before attending Oakland University. I started in the auto industry in 2003 while attending school and have been managing the Chrysler Brand since 2009. My relationship-based approach to this business has led me to countless repeat and referral customers and lifelong friendships. I enjoy making the sales process fun, and anyone's service needs simple. I take great pride in exceeding customers' expectations. I live in Fenton. I love sports, golf, lake life, traveling, spending time with friends and family, and hanging out with my favorite four-legged pup, Nala. ### Shelley VanOoteghem - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/shelley-vanooteghem](https://alserrachryslerdodgejeepram.adviserly.com/shelley-vanooteghem) - Department: Plus (Body Shop) - Title: Body Shop Advisor - Call: 810-853-6204 I've been in the collision industry for 34 years, bringing my knowledge to Al Serra Auto Plaza in 2022. I enjoy my work and love helping my customers with their collision needs. My father is retired from the Navy, and I grew up traveling the country. Proud mother of one son and three daughters. I enjoy the outdoors and stay busy with my family. ### Terry Heard - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/terry-heard](https://alserrachryslerdodgejeepram.adviserly.com/terry-heard) - Department: Plus (Management) - Title: CDJR Service Manager - Joined: 2011-07-18 - Lifetime vehicles serviced: 38 - Recent vehicles serviced: 2 - Call: 810-695-9707 I am located in the CDJR service department, and I have over 20 years of experience, 15 of which have been with the Al Serra organization. I look forward to assisting you. ### Tim Spence - Profile: [https://alserrachryslerdodgejeepram.adviserly.com/timspence](https://alserrachryslerdodgejeepram.adviserly.com/timspence) - Department: Plus (Parts & Accessories) - Title: CDJR Parts Advisor - Joined: 2010-02-15 - Call: 810-953-1796 Worked in Chrysler Parts for more than 28 years. Diamond Level recipient for several years, & Master Certified for most of my career. Enjoy bowling & spending time with wife & children. Provide customers with the knowledge to make the best decisions.